Complaints

Complaints

If you are unhappy with any element of your care during treatment, please speak to your Relationship Director and they will be happy to respond.

If, however, you remain dissatisfied, please request to speak with our Clinical Director to discuss your concern.

If after your visit, you wish to make a written complain, please direct your letter to:

Clinical Director

Addcounsel Limited

28 Grosvenor Street

Mayfair

London

W1K 4QR

 

Your letter will be acknowledged in writing within 5 working days and an investigation will begin into your complaint. You should receive our response within 20 working days, However, should our investigations take longer, we will keep you informed. Upon receipt, you can contact the Clinical Director who may arrange (with your consent) an appointment to meet with you or discuss your concerns over the telephone.

We always intend to resolve matters quickly and amicably, however, if you remain unsatisfied you may write to:

The Chief Executive

Addcounsel Limited

28 Grosvenor Street

Mayfair

London

W1K 4QR